Dr B. Saheecha and Dr N. Saheecha

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. The service had arrangements to promote people’s privacy. The service performed better or in line with national averages in the results of the 2025 National GP Patient Survey. This showed people felt listened to and felt they were treated with kindness. For example, 75% of respondents to the GP patient survey responded positively to the overall experience of their GP practice, which was in line with the national average of 75%. Since the inspection, GP Patient Survey have the 2026 data, and this figure had increased to 83%. In addition, 92% of respondents to the GP patient survey stated that during their last appointment they had confidence and trust in the healthcare professional they saw or spoke to, compared with national average of 92%. The new results in July 2026 showed the figure increased to 94%. Patients and members of the PPG told usstaffwere“amazing”,“kind” and “compassionate”.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.