The Village Medical Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff monitored people’s care and treatment and supported them to live healthier lives. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Staff supported national priorities and initiatives to improve population health, including stopping smoking and tackling obesity.

The practice demonstrated a proactive approach to supporting people’s health and wellbeing through the use of social prescribing and partnership working. Staff routinely referred patients to social prescribing services via the clinical system and worked with external professionals, such as health visitors, to support vulnerable patients.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

The service met national targets for the uptake of childhood immunisations. The service made improvements in relation to several cancer screening programmes, including screening for cervical cancer. For example, the practice achieved 78% in uptake for patients aged 25 to 49 and 84% in patients aged 50 to 64. This was achieved through regular recalls and encouraging patients to attend their appointments.

The practice used clinical audits and performance monitoring to improve outcomes for patients. Evidence included completed and re-audited work in areas such as palliative care.

The palliative care audit focused on improving the identification, documentation and coding of patients receiving end-of-life care, including recording on the Gold Standards Framework register, advance care planning discussions and do not attempt cardiopulmonary resuscitation (DNACPR) decisions. The practice reviewed patients who had not met these criteria, implemented improvements through staff training and the use of standardised templates, and completed a re-audit. This resulted in significant improvements in the consistency of coding and documentation, increased clinical oversight of end-of-life cases, and more structured care planning discussions, supporting more consistent delivery of end-of-life care.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.