- GP practice
The Glebe Family Practice
Assessment report published 20 May 2025
Contents
Ratings
Our view of the service
Date of Assessment: 27 March 2025 to 1 April 2025. The Glebe Family Practice is a GP practice and delivers services to approximately 5,000 under a contract held with NHS England. The National General Practice Profiles states that the ethnic make-up of the practice area is 77% White, 10% Asian, 7.5% Black, 3.5% mixed and 2% Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the fourth decile (4 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Since the last inspection, the practice had made improvements. Previously we found improvements were required in relation to the monitoring of some patients with long term conditions, management of safety alerts, management of staff immunisations and management of prescription stationary. All issues had been improved upon.
At this inspection, we found a breach of regulation in relation to the monitoring of vaccine expiry dates and the management of tasks on the practice’s clinical system. The provider took immediate action following feedback. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. Some people reported difficulty obtaining face to face appointments with a GP.
The National GP Patient Survey received 124 responses, representing a completion rate of 38%. People were positive about the quality of their care and treatment. The results indicated people were satisfied with services. There was an active patient participation group (PPG) who meet to discuss and support the running of the practice. A representative from the PPG described how they had a collaborative relationship with the provider. They shared how the provider made positive changes because of feedback, such as improving reception processes and information on notice boards, newsletters and online.