Cross Keys Practice

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence staff involved people in decisions about their care and treatment and provided them with advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this. At our last inspection, we rated this key question as Good. At this inspection, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The practice supported people to manage their health and wellbeing to fully maximise their independence, choice and control. The practice worked with the local community to support and enable people to live healthier lives and where possible, reduce their future needs for care and support.

Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. During our inspection, we saw how the practice had identified and acted upon increases in various health conditions in the population.

The practice utilised their website, social media and the monthly patient newsletters to promote health promotion advice and support health campaigns. This included sharing local health promotion advice, for example, the promotion of ‘Joy – an online directory via an app which helps people find trusted local groups, activities and services that can help support health and wellbeing’.

To further support health promotion, the practice actively contributed to safe and effective research. The practice was a registered research ready practice and identified patients who may be eligible for different clinical trials. Recent studies where the practice had identified patients to take part included a new asthma treatment research initiative and a study which reviewed the link between sleep and mental health.

The practice routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

The practice met national targets for all the uptake of childhood immunisations. The practice performed above the England averages in relation to several cancer screening programmes, including screening for cervical, breast and bowel cancer.

We saw a programme of clinical audit had been undertaken over the last 12 months, this included a variety of 2 cycle audits including a 2-cycle medication/prescribing audit in response to a National Patient Safety Alert (NatPSA). The findings of this audit demonstrated effective and improved clinical coding. Further audit activity was prompted following significant events, in alignment to local and national health priorities and in areas the GPs had specialist interests in.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.