Fryern Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff monitored people’s care and treatment and supported them to live healthier lives. At our last assessment, we rated this key question as Good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to fully maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff focused on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Care co-ordinators provided additional support to people diagnosed with cancer, completing weekly searches to identify people newly diagnosed and contacted them to explain the support available and signpost them to organisations, such as the Wessex Cancer Trust and Macmillan.

There were information boards with posters and leaflets tailored to the needs of the people who used the service. Information was also available on the service’s website. Staff supported national priorities and initiatives to improve population health, including signposting to stopping smoking services.

Published cervical screening data from 2024 showed uptake in eligible people age 50-63 was slightly above the expected level of 80%, and 76% for age 25-49, below the national target of 80%.

The service undertook a programme of work to improve uptake of cervical screening due to previous low uptake. To better understand barriers to attendance, staff gathered feedback from eligible people and used this information to make changes to the service. These included introducing online booking, evening and weekend appointments and increased patient support prior to screening.

The service worked proactively with its Patient Participation Group (PPG) to promote healthier lifestyles and improve people’s understanding of important health conditions. Using population health data, the practice and PPG identified and invited groups of people who may benefit from targeted health education and support. For example, in October 2025, the practice and PPG organised a health education evening led by a consultant colorectal surgeon, aimed at increasing awareness of bowel cancer screening and the importance of early detection. The event was attended by 42 people. We saw evidence of an audit completed by the service which demonstrated the number of Faecal Immunochemical Tests (FIT) undertaken increased from 57 in September 2025, the month prior to the event, to 73 in November 2025, the month after the event. The service also recorded an increase in urgent cancer referrals from 12 to 19 during the same period, suggesting increased awareness of symptoms and earlier presentation for assessment.

Following the success of previous session, further educational evenings were planned covering cardiovascular disease and Parkinson’s disease, incorporating both a patient perspective and consultant input. These events brought together healthcare professionals and people with lived experience to improve understanding of long-term conditions, support informed decision-making and encouraging people to engage with preventative healthcare, screening programmes and ongoing management of their health and wellbeing.

This collaborative approach demonstrated how the service and PPG actively engaged with their population beyond routine clinical appointments, empowering people with knowledge, promoting early intervention and supporting improved health outcomes within the local community.

The service was able to refer people with social needs, such as social isolation or lack of support, to social prescribers available through the primary care network (PCN). This included support for people experiencing social isolation, financial hardship or a lack of support networks. Social prescribers provided ongoing assistance by connecting people with community and voluntary sector services, including food banks and other local resources, helping people improve their wellbeing and regain independence, including returning to work where appropriate.

Health check facilities were available for people to use in private spaces within the reception area, to check their blood pressure and other health indicators, such as weight. Leaders also encouraged clinicians to complete health checks opportunistically when people were attending for appointments.

The service monitored all people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and fully met the expectations of people themselves.

The service met their national target and World Health Organisation (WHO) minimums for the uptake of childhood immunisations. For example, 97.5% of children age 2 registered at the service had received their MMR immunisation and 96.8% of children age 2 had received their booster immunisation for pneumococcal infection, compared to the World Health Organisation (WHO) expected 95% minimums.

The service used clinical audits to help improve the quality of patient records. For example, a review of 80 people on the palliative care register identified some records that needed updated coding. Following a records review, coding was amended where appropriate to better reflect peoples' current needs, helping to improve the accuracy of the register and support the ongoing monitoring of people receiving palliative care.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.