Ferndale House Dental Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Staff treated patients with kindness, respect and compassion. We observed positive interactions between staff and patients both in person and on the telephone. Staff displayed an understanding of patients’ needs and showed warmth and compassion to patients. Staff told us they always aimed to meet patient’s needs with one person commenting, ‘we work well as a team. Modern dental technology/equipment allowing gentle treatments and longevity. We tailor dental treatments to patients’ individual needs/requests. We continuously ask patients for feedback.’

Patient feedback provided a positive view of the dental team and care provided by the practice.

Patient comments included that staff were welcoming and attentive, acted with integrity, and showed compassion. Comments included, ‘Staff take the time to talk to you so you understand any treatment plans, whilst having work done they are carefully informative to allay anxieties, very patient and compassionate, frequently checking that you are comfortable.’

Patients said staff were professional, courteous, and considerate.

Patients felt they were treated as individuals, and their personal and cultural needs were respected. One person commented, ‘Care is taken in ensuring we understand the treatments that are required. All the staff are good listeners and will try to ensure that we are comfortable try to reduce any anxieties we may have. I am impressed that I am treated the same way and in the same manner by all the staff I have come into contact with which includes the staff on reception, the dental assistants, hygienists, the dentist and the consultant surgeon. All are approachable. All have such a good way of dealing with a highly sensitive patient to any oral dentistry.’

People received care from staff who were aware of their responsibility to respect people’s diversity and human rights, and of the importance of privacy and confidentiality.

Staff felt respected, valued and supported in their roles, and their wellbeing was supported.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.