Courtside Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff monitored people’s care and treatment and supported them to live healthier lives. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

The provider proactively supported people to live healthier lives through innovative self-monitoring tools and targeted chronic disease management. A dedicated health pod enabled people to independently record their blood pressure and weight, with results seamlessly integrated into their clinical records. Driven by this and other targeted initiatives, the service had achieved the highest number of blood pressure checks for people with hypertension within the Bristol, North Somerset and South Gloucestershire (BNSSG) area in 2025. Furthermore, the service was ranked in the top 5 across the region for both hypertension and cholesterol management. This was achieved through a proactive recall system and pharmacist-led medication reviews, which ensured a high percentage of people were being actively monitored and treated to their clinical targets, demonstrating exceptional clinical outcomes and a highly effective approach to preventative care.

Staff focused on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Staff supported national priorities and initiatives to improve population health, including stopping smoking and tackling obesity.

The service was in the process of planning to run a series of health education events, designed to educate people and empower them to manage their own health. The first event was planned for September 2026. People were made aware of these events through the patient participation group (PPG).

The service monitored all people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and fully met the expectations of people themselves.

The service effectively monitored and improved people’s outcomes through structured referral tracking systems that mitigated the risk of delayed care. Routine appointments were booked immediately to prevent a waiting list, maintaining a safe average wait time of 2 weeks to see a clinician. High-risk pathways were stringently overseen; for example, 15-day urgent cancer referrals were consistently audited, processed, and actioned on the same day. The service effectively managed its backlog by using a tracking system to monitor routine administrative and clinical referrals. At the time of inspection, there were 19 outstanding actions. The longest-standing case dated back to 17 June 2026 and was being safely managed within appropriate clinical timelines.

National data (2024) showed that cervical screening uptake among eligible people aged 50-64 years exceeded the national target at 81.5%. Conversely, cervical screening uptake among eligible people aged 25-49 years was 78.7%, which was below the national target of 80%. To address the shortfall in the younger demographic group, the service had introduced an improvement plan offering early morning and late evening appointment times, specifically designed to accommodate working-age people and those with daytime commitments. Consequently, the latest unverified data provided by the service showed the uptake had risen above the national target of 80% across both age groups.

Unverified national data (2024-2025) showed the service had achieved the 90% minimum uptake for 4 out of 5 indicators for childhood vaccinations. The remaining indicator met 89.8% of the target. The service was aware of the findings and had taken actions for improvement. For example, clinicians proactively contacted the parents or guardians to address vaccine hesitancy with reassurance and education and promoted the importance of vaccination during children’s appointments for other health concerns. The service also targeted invitations for vulnerable children with incomplete vaccination to promote equity. The service performed better than the England average in relation to several cancer screening programmes, including screening for breast, and bowel cancer.

To ensure positive clinical outcomes and safe prescribing, the provider maintained a schedule of clinical audits. The service provided evidence of letrozole, testosterone, and gabapentinoids treatment monitoring audits, which demonstrated clear improvements in patient outcomes. Furthermore, an audit was undertaken to review the prescribing of beta-blockers for people diagnosed with asthma The audit confirmed the service proactively used clinical tracking to reduce potential medication risks and ensure people’s safety.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.