- GP practice
Glenroyd Medical
Report from 1 April 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 25 April 2025 to 1 May 2025.
Glenroyd Medical is a GP practice that delivers services to approximately 14,076 people under a contract held with NHS England. There is a main surgery and also a branch surgery. The National General Practice Profiles states that 95% of the practice population is White, 2% Asian and 3% Black, Mixed or Other. Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 2nd decile (2 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
During the assessment process we identified an irregularity in the registration of the practice, and the Registered Manager has been informed this must be put right.
We found breaches of regulation in relation to safe care and treatment, good governance and fit and proper persons employed.
This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. There was an active patient participation group (PPG) who received regular updates from the service. They ran fundraising events, such as on-going book sales, to fund items such as the PPG newsletter and accessible seating for service users.