Drs Thachankary and Krishnan Also known as Stuart Road Surgery

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of Assessment: 18 September 2026 and 2 October 2026. Drs. Thachankary and Krishnan is a GP practice which delivers services to around 7,200 patients under a contract held with NHS England. The practice operates from a single site at The Surgery, Stuart Road, Pontefract, West Yorkshire, WF8 4PQ. The National General Practice Profiles states that the ethnic make-up of the practice area is 96% White and 4% Asian, Black or originating from mixed or other ethnic groups. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 4th decile (4 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery.

This assessment was prompted by a previous assessment which was undertaken in May 2025, following which the practice was rated as requires improvement overall, with Safe and Well-led being rated as requires improvement. In addition, during the assessment undertaken in May 2025 the practice was found to be in breach of regulations in relation to safe care and treatment, good governance and fit and proper persons employed.

The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained. However, the management of legionella risks needed reviewing and updating. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Some areas of medicines optimisation were well managed, whilst others needed continued improvement.

People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice.

Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders and managers were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement and service development.

Since the last assessment, the provider had made improvements and is no longer in breach of regulations. We saw that the provider had taken action to improve patient safety, treatment and care, and had further developed partnership and governance processes.

People's experience of this service

As part of the assessment, we reviewed the most recent 2026 National GP Patient Survey, NHS Friends and Family Test (FFT), and also asked the provider to invite patients to share their experience of the service via the Give Feedback on Care section on the Care Quality Commission’s website.

Results from the National GP Patient Survey, showed mixed patient satisfaction with services. For example, 92% of patients felt their needs were met during their last general practice appointment (local and national averages 90%), however only 72% of respondents described their overall experience of this GP practice as good (local average 76% and national average 77%).

Data from the NHS Friends and Family Test for June, July and August 2026 showed that an average of 90.3% of patients rated the practice good or very good.

Feedback from 3 care homes supported by the provider indicated that they were generally satisfied with the care provided, although some specific areas of concern were noted.

We received 12 Give Feedback on Care responses from patients leading up to our assessment. All the responses were positive about the level of care they received, with some mentioning recent improvements within the service.

As part of our assessment, we spoke with a member of the practice’s patient participation group (PPG). The PPG member said the group worked well with the practice team and felt that their views and feedback were listened to.