- GP practice
South Milford Surgery
Report from 17 July 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 17 - 19 November 2025.
South Milford Surgery is a GP practice in South Milford. The practice delivers services to 10,639 people under a contract held with NHS England. The practice has branch sites at Micklefield and Thorpe Willoughby. The practice operates a dispensary service from the main site and at the Micklefield branch site.
The provider is registered with the CQC to deliver the Regulated Activities; diagnostic and screening procedures, family planning, maternity and midwifery services, surgical procedures and treatment of disease, disorder or injury.
We inspected and rated this service under our previous methodology in July 2015. The practice was rated Good overall and in all key questions. This assessment was carried out to assess the quality of services being delivered due to the length of time since the previous assessment. The Practice has been rated Good overall and for the key questions of safe, effective, caring, responsive and well-led.
The National General Practice Profiles states that the ethnicity of the patient population is 97.65% white, 0.6 % Asian, 0.1% Black, 0.8% mixed and 0.2% other Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 9th decile (9 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
People's experience of this service
People were overall positive about the quality of their care and treatment. Survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback, such as implementing a call back function on the telephone system.