- GP practice
Fairfield PMS
Report from 5 August 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 7 to 9 October 2025. Fairfield PMS is a GP practice and delivers service to approximately 12,782 patients under a contract held with NHS England. The National General Practice Profiles states that the ethnic make up of the practice is 54.7% White, 20.5% Black, 13.7% Asian, 7.04% Mixed and 4.09% Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 3rd decile (3 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
SAFE: The service had a good learning culture and people could raise concerns. Patients were protected and kept safe. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved patients in planning any changes.
EFFECTIVE: Patients were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff made sure people understood their care and treatment to enable them to give informed consent.
CARING: Patients were treated as individuals and with kindness and compassion. Patients had choice in their care and treatment. The service supported staff wellbeing.
RESPONSIVE: Patients were involved in decisions about their care. The service provided information people could understand. Patients knew how to give feedback and were confident the service took it seriously and acted on it. Patients received fair and equal care and treatment. Patients were involved in planning their care and understood options around choosing to withdraw or not receive care.
WELL-LED: Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
People's experience of this service
People were positive about the quality of their care and treatment. As part of our inspection, we requested feedback from patients. We received 4 responses, all of which were positive about the service. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed patients were satisfied with services. There was a Patient Participation Group (PPG) who represented the views of people using the service. Patients told us practice staff took concerns seriously. For example, patients had raised concerns about online consultation requests being implemented for all patients. However, patients had been reassured that people would be supported to complete the online forms and practice staff would complete forms for people who may not be able to access the internet.