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Inspection report

Date of Inspection: 30 July 2013
Date of Publication: 20 August 2013
Inspection Report published 20 August 2013 PDF | 75.3 KB

Overview

Inspection carried out on 30 July 2013

During a routine inspection

During our inspection on 30 July 2013, we found the service to be welcoming with friendly staff. Information was clearly displayed for people using the service, including health promotion, and information about the practice and what was available.

A touch screen facility enabled people to announce their arrival, and clear signage was provided to alert patients when the doctors were ready to see them. An audible sound was also activated for anyone who may not be able to read the sign clearly.

We spoke with seven people using the service, who all said they were happy with the service provided to them. Some people told us they had been unhappy in the past, particularly through the use of regular locum doctors without continuity, but the people who raised this also said they had noticed improvements in recent months. We also spoke with staff who said they enjoyed working in the practice and felt supported by the provider.

We looked at the care records for people and saw that care and treatment was planned to meet people�s needs.

We saw effective systems in place for managing medicines, and we also looked at the training and support systems in place for staff; we saw that staff received regular training to support them in their roles.

We reviewed the quality monitoring systems used within the service and saw these to be effective, with evidence of learning from areas identified through feedback from patients, audits and monitoring.