- GP practice
Custom House Surgery
Assessment report published 1 June 2026
Contents
Ratings
Our view of the service
Custom House Surgery is a GP practice serving approximately 10,800 patients under a contract with NHS England. The service is in based in Custom House an area in the London Borough of Newham in East London. The National General Practice Profiles show that the practice population had a larger young working-age population compared to the national average. The local population is ethnically diverse. Forty-one percent of the population are White; 26% are Black; 22% are Asian; 6% are Mixed and 5% are classified as ‘Other’. According to data published by the Office for Health Improvement and Disparities, the service’s population falls within an area with a deprivation score of 2 out of 10 (with 1 being the most deprived and 10 being the least deprived). We assessed 31 quality statements across the five key questions: Safe, Effective, Caring, Responsive, and Well-led. The service demonstrated efforts to ensure patients could access the care and treatment they needed in a timely manner. Continuity of care was maintained, including during transitions between services. Leaders showed an understanding of local population needs and the challenges facing the service. They also promoted staff well-being, and staff reported enjoying their roles and feeling well supported.
The service was rated Requires Improvement at the last inspection on 20 June 2022. At this inspection the service has been rated Good.
This assessment was conducted without a GP Specialist Advisor. This was not due to any action or omission by the provider. Clinical record searches were not undertaken as part of this assessment.
People's experience of this service
Overall, people were positive about the quality of their care and treatment. Recent survey results, including from the national GP Patient Survey, showed people were satisfied with the services, although the service was tending negative in some areas relating to access. There was an active patient participation group (PPG) who represented the views of people using the service. We saw that the provider had made positive changes in response to feedback raised through the PPG, such as implementing a new appointment system to help improve patient access and people’s experience of contacting the service.