The Phoenix Practice

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff monitored people’s care and treatment and supported them to live healthier lives. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Staff supported national priorities and initiatives to improve population health, including stopping smoking and tackling obesity.
 

Staff worked proactively to achieve equitable outcomes. They did this by acting on information (including patient insight) and allocating resources to improve people’s outcomes. For example, a recent audit had assessed time taken for medications reviews and had driven staffing efficiency gains. Another audit, looking at clinical pharmacists’ medications reviews, had led to an improvement in quality standards, aimed at increasing patient understanding and reducing the need for follow up appointments. A Chronic Kidney Disease (CKD) audit had led to improved systems for patient monitoring and for identifying potential missed diagnoses.

The service met most national targets for the uptake of childhood immunisations but performed below the England average in relation to screening for breast and bowel cancer. The lead GP was aware of performance in this area and told us that many patients elected to undertake screening via private healthcare providers. We noted cervical cancer screening uptake was below the 80% national target. Leaders were aware of performance in this area and outlined a range of improvement activity including targeted patient engagement, improved access to appointments and ongoing performance monitoring.
 

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.