Woodside Surgery

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence that the service met people’s needs, and that staff treated people equally and without discrimination.At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The practice made sure that people could access the care, support and treatment they needed when they needed it. In addition to the practice’s core hours, appointments were available during weekends. Patients could access the practice through a variety of routes, including telephone, face to face and online. Home visits were available and requests were reviewed by on-call clinician and allocated to the most appropriate clinician or service based on clinical need.

Comments received by CQC indicated patients were generally positive about access to services. Of the 5 we received, 2 reported experiencing difficulties when trying to access appointments.

Feedback from the National GP Patient Survey 2026 showed 58% (national average 57%) of patients found it easy to get through to the service by telephone. In addition, 50% of patients found it easy to contact the practice via the website compared with a national average of 58%.

Consultations were conducted on the ground floor, with accessible corridors and hallways for wheelchair users and those using pushchairs. Interpretation services were available when required. The practice was accredited as a Veteran Friendly Practice, supporting veterans to access appropriate care and services.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.