- GP practice
Queens Road Surgery
Assessment report published 17 June 2026
Contents
Ratings
Our view of the service
Date of Assessment: 23 February 2026 to 12 March 2026. On 10 March 2026, we carried out remote clinical searches of patients’ records, and on 12 March 2026, we carried out a visit to the practice. Before these dates we gathered information from the practice remotely.
Queens Road Surgery is a GP practice and delivers service to approximately 16,500 patients under a contract held with NHS England. The practice provides services from 83 Queens Road, Consett, DH8 0BW. There is a branch surgery located at, Moorside Surgery, Consett Road, Consett, County Durham, DH8 8ET.
We carried out this assessment due to the time elapsed since our previous inspection in 2016.
The National General Practice Profiles states that that deprivation within the practice population group is in the 6th decile (6 of 10). The lower the decile, the more deprived the practice population is relative to others. According to the latest available data, the ethnic make-up of the practice area is 98.16% White, 0.8% Mixed, 0.7% Asian 0.2% Other and 0.1% Black. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines; however, we found that some monitoring of could be improved, we received reassurances from the staff regarding this. People were involved with planning any medication changes.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people to take decisions in people’s best interests where they did not have capacity.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. We received mixed feedback from staff regarding working at the practice.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
People's experience of this service
The most recent National GP Patient Survey results were higher than national averages (results reported on are from 30/12/2024 to 01/04/2025). For example, the percentage of respondents to the GP patient survey who responded positively to the overall experience of their GP practice was 90.6%, while the national average was 75.4%.
The practice sent us results of NHS friends and family data from 2025. The number of patients who were likely or extremely likely to recommend the practice to friends and family was 100%.
The practice shared with us 9 compliments received within the last 6 months, comments describing the practice included professional, outstanding, put at ease, thank you and excellent service.
There was an active patient participation group (PPG) who represented the views of people using the service. There were in person meetings and there was representation from the GPs at the meetings. Items discussed on the agenda were projects relating to health, appointment system, staff updates for patients and community support and promotion.
We spoke with representatives from 2 care homes where the practice had patients who were resident. They gave us positive feedback. They told us healthcare professionals did a regular ward rounds and the practice were responsive to requests from patients at the care homes.