- GP practice
Mayfield Medical Centre
Assessment report published 27 October 2026
Contents
Ratings
Our view of the service
Date of Assessment: 3 September 2026 to 8 September 2026. Mayfield Medical Centre is a GP practice and delivers services to 20,200 people under a contract held with NHS England. The main site is Mayfield Medical Centre, there are 2 branch sites, Cherrybrook and Brixham. The National General Practice Profiles states that, 97% of people are White and the rest are of non-White ethnic groups. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 5th decile (5 of 10). The lower the decile, the more deprived the practice population is relative to others. Mayfield Medical Centre is part of an alliance of 10 GP practices called Torbay General Practice (TGP). These practices work together to deliver large scale services and tackle wider health issues more effectively. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Where they did not have capacity staff involved appropriate people in making best interest decisions.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, from the National GP Patient Survey showed people were satisfied with services. The NHS Friends and Family Test results, from February to July 2026 were consistently positive. People who used the service were invited to provide feedback directly to CQC to inform our assessment, we received a small number of responses that aligned with the findings above. There was an active Patient Participation Group (PPG) who represented the views of people using the service. They reported they felt involved in the development of the service. For example, some members of the PPG helped support the Covid and Flu vaccine clinics. Some PPG members also helped people access and use the online triage and consultation system whilst they were waiting in the reception area.