Bridgedale House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question as good. At this assessment the rating has remained a good. This meant people were supported and treated with dignity and respect and involved as partners in their care.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider was exceptional at treating people with kindness, empathy and compassion and in how they respected people’s privacy and dignity. Staff always treated colleagues from other organisations with kindness and respect. The management team continuously looked at ways to improve care provided, and regularly completed lessons learnt to drive improvement.

There was a strong person-centred culture instilled by the manager, which helped guide staff to care for people with genuine kindness and empathy

This caring approach extended beyond people using the service to include relatives. Relatives were warmly welcomed and supported to spend meaningful time with their loved ones.Relatives told us, “There is nothing to improve on, I would struggle to find a better home.”

Our observations confirmed these views. Interactions between staff and people was genuine, respectful and person-centred, creating a welcoming atmosphere throughout the service. Staff knew individuals exceptionally well and supported them to engage in meaningful activities. One person said, “The staff are really good at encouraging activities.” We saw people engaging in activities throughout the day, in groups, pairs and individually. There was an exercise class, people doing jigsaws, quizzes and a film afternoon. People were laughing, chatting and thoroughly enjoying the social stimulation. Every interaction reflected patience and respect, promoting autonomy and enhancing emotional and physical wellbeing. This culture of kindness and compassion was embedded in everyday practise, ensuring people consistently experienced exceptional care that prioritised dignity, respect and choice. Feedback we received from visiting professionals confirmed this.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.