Woodfield Medical Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence the service met people’s needs, and staff treated people equally and without discrimination. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service made sure people could access the care, support and treatment they needed when they needed it.

The service performed better than the national average in the results of the 2025 National GP Patient Survey. This showed people could access the service when they needed it in a way that suited their needs, such as by telephone, in person or through the service’s website. For example, 74% of respondents to the survey described their overall experience of contacting this service as being good, compared to a national average of 70%.

In response to feedback from people who used the service, changes to improve access had been made. This included the service changing the telephone system to enable a call back feature, so patients did not have to queue on the telephone.

Most treatment rooms and the reception were on the first floor which were accessible by stairs or a lift, some rooms were also available on the ground floor if patients could not access the first floor.

The appointments system was arranged so that patients could access urgent care throughout the day, for example, urgent appointments were kept available late in the day for children who may be unwell on return from school.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes. They tailored their care, support and treatment in response to this.

Staff treated people equally and without discrimination. Staff understood the importance of providing an inclusive approach to care and made adjustments to support equity in people’s experience and outcomes. Patients’ specific needs, which may impact on their attendance at the practice, were recorded on the patients records and were immediately visible to staff. Staff followed processes to ensure people could register at the service, including those in vulnerable circumstances such as homeless people and Travellers.

Staff used systems to capture and review feedback from people who used the service, feedback was generally positive. They also monitored the telephone system to ensure a timely response to calls into the practice.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.