- GP practice
The Densham Surgery
Assessment report published 24 June 2025
Contents
Ratings
Our view of the service
Date of Assessment: Site visit on 11 December 2024. The Densham Surgery is a GP practice located in Stockton-on-Tees. It delivers service to nearly 4000 patients under a contract held with NHS England. We assessed quality statements across safe, responsive, and well-led key questions.
SAFE: The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated.
RESPONSIVE: People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback.
WELL-LED: Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff understood their roles and responsibilities. However, there were still some gaps in the overview of assurance and some processes were not always effective.
We found one breach of regulation linked to governance. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
People were positive about the quality of their care. They felt safe and were fully involved in planning their care and understood their rights. People said they received high quality care from knowledgeable staff who treated them. They had confidence and trust in the healthcare professionals at the practice.