Lakeview

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective - Effective - this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last inspection we rated this key question good. At this assessment we inspected one quality statement (evidence-based care and treatment). The rating has remained as good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider ensured people received care and treatment in line with current legislation, standards, guidance, and evidence-based practice.

Staff demonstrated an awareness of relevant NICE guidance and other professional frameworks which supported safe and effective practice. Best practice guidance was available online for staff and the full guidance for practice relevant to the client group were found on notice boards, for example we saw best practice guidance on bed rails, management and safe use.

Staff told us they could access policies and procedures easily. We also observed a poster which advertised recently updated policies and asked staff to access them.

The provider ensured there were systems in place which reviewed and updated policies and procedures regularly which ensured they remained aligned with evidence and national guidance.

The provider demonstrated how they had created their own framework for standards they wished to achieve for dementia care. The provider standards included how services will have clear requirements regarding areas such as person-centred care planning, end of life plans, staffing, dementia friendly environments which will need to be followed.

People told us they were provided with clear explanations about their care.

The provider ensured food and drink met people’s dietary needs and preferences. Staff were knowledgeable about the signs of malnutrition and dehydration and took appropriate action, including referrals to dieticians or other specialists when needed. Menus and food provision were reviewed regularly to ensure they aligned with current nutritional standards and evidence – based practice.

Staff had a good knowledge of the different diet types available for people and information was posted on the dining room walls for staff to access.

Most people were happy with the food being provided at the home. A person told us “The food’s great; I eat it all. There is plenty of it” whilst someone else said: “The portion sizes are okay; we have a snack menu…I have access to the kitchen on the unit to do beans on toast.”

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.