- GP practice
Penshurst Gardens Surgery
Report from 16 April 2025 assessment
Contents
Ratings
Our view of the service
Penshurst Garden Surgery is a GP practice and delivers service to approximately 7300 patients under a contract held with NHS England. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 8th decile (8 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
People's experience of this service
People were positive about the quality of their care and treatment. However, the most recent published National GP Patient Survey results at the time this assessment was conducted, indicated some people felt they could not always get an appointment when they needed to. The service told us they were taking action to improve this because of feedback received. This was being achieved through increased promotion of different types of appointments with a variety of clinical staff, accessible by using both traditional and online methods.