- GP practice
Bowling Highfield Medical Practice
Assessment report published 12 January 2026
Contents
Ratings
Our view of the service
Date of assessment: 22 September to 26 September 2025 and 25 November 2025. Highfield Medical Practice is a GP practice located at Rooley Lane, Bradford BD4 7SS. They also have a branch practice at 2 Procter Street, Bradford BD4 9QA. The provider is registered with the Care Quality Commission (CQC) to deliver the regulated activities, Diagnostic and screening procedures, Maternity and midwifery services, Family planning, Surgical procedures and Treatment of disease, disorder or Injury.
The practice is situated in the West Yorkshire Integrated Care Board area and provides personal medical services to 14,699 patients. Information published by the Office for Health Improvement and Disparities, rates the level of deprivation within the practice population as 1 on a scale of 1 to 10. The lower the decile, the more deprived it is relative to others. The National General Practice Profiles state that the ethnic make-up of the practice area is 72.2 % White, 17.9 % Asian, 4.1 % Black, 4.1% Mixed and 1.7 % Other.
The assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery.
At this assessment we reviewed the key questions: safe, effective, caring, responsive and well-led. The service is rated good overall, and good for each key question.
We found a positive learning culture where people could raise concerns. Incidents and complaints were discussed with staff and used to drive improvements.
The practice was clean and well-maintained. A safeguarding lead and appropriate processes were in place. Staff received regular appraisals and training to maintain high-quality care. Although the practice reported clinical supervision for nurses, healthcare assistants and non-medical prescribers, this was not documented. A GP was always on site for advice. Staff were encouraged to report incidents, though some administrative staff required further training on recording these.
Medicines were managed safely and in line with people’s needs and preferences. Systems supported safe prescribing, storage and monitoring. Medicines were stored securely with temperature checks, stock control and incident response processes. Staff acted on safety alerts and worked to optimise prescribing, including antibiotics.
Staff involved people in decisions about care and provided advice and support. Care was regularly reviewed and coordinated with other services. Assessments considered communication, personal and health needs, and care followed current evidence and good practice. Staff had access to training and learning opportunities.
The practice treated patients and staff with kindness and respect, maintaining privacy and dignity. Care was tailored to individual needs and preferences. Staff felt supported and their wellbeing was considered.
The service met people’s needs and promoted equality. Information was accessible, and staff were trained to understand diverse needs. People received fair and equal treatment.
Patients were supported to live healthier lives. The practice understood its population and made changes to improve outcomes. Appointments were available both routinely and on the day.
Leadership and governance supported high-quality, person-centred care, learning and innovation, and promoted an open culture. Governance structures were established and regularly reviewed. Staff knew how to raise concerns, though some lacked confidence these would be addressed. Most staff felt supported and received appropriate training and development.
People's experience of this service
As part of the assessment, we reviewed the most recent National GP Patient Survey for 2025, NHS Friends and Family Test (FFT) and spoke to a representative of the Patent participant group (PPG).
The National GP Patient Survey for 2025 showed that 83% of patients felt their needs were met during their last general practice appointment compared to the national average of 90%, and 87% had confidence and trust in the healthcare professional they saw or spoke to, which was slightly lower than the national average of 92%. We also saw that 56% of people would describe their overall experience of the GP practice as good, the national average for this is 75%.
Friends and Family test (FFT) results between January 2025 and September 2025, showed an average of 64% of patient rated the service as good or very good.
During this assessment we spoke with a representative from the Patient Participation Group (PPG), they described how their views were listened to and when possible, acted on by management.