- GP practice
Windhill Green Medical Centre
Assessment report published 29 September 2025
Contents
Ratings
Our view of the service
Date of Assessment: 6 August 2025 to 7 August 2025. Windhill Green Medical Centre is a GP practice and delivers services to around 24,350 patients under a contract held with NHS England. The practice is operated by the Saltaire and Windhill Medical Partnership, and was formed at the merger of two separate practices in 2019. The service operates from a main site at Windhill Green Medical Practice located at 2 Thackley Old Road, Shipley, BD18 1QB, and at three other sites Saltaire Medical Centre, Richmond Road, Shipley, BD18 4RX, Cliffe Avenue Surgery, Cliffe Avenue, Baildon, Shipley, BD17 6NT, and Cottingley Surgery, 73 Littlelands, Bingley, BD16 1QA.
The National General Practice Profiles shows that the practice serves a population whose ethnicity is predominantly White (86.1%), with other ethnicities being Asian (9.5%), Black (0.9%), Mixed (2.6%) and Other (0.9%). Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 4th decile (4 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of their patient population, the context the service was working within, and how this impacted service delivery.
The practice works closely with other partners and stakeholders such as their local primary care network (PCN) to deliver extended and enhanced services. Services are delivered by 10 GP Partners, 10 salaried GPs, 3 advanced nurse practitioners, 1 advanced clinical practitioner, 8 practice nurses, and 5 healthcare assistants. Clinical staff were supported by a business manager, an appointment management team, a reception team, a data and coding team, a secretarial team, and a team who manage the Emerald Suite (which runs specialist services, some of which are hospital services that are run in the community rather than at hospital). This latter service did not form part of the assessment.
The practice was last inspected in March 2016 when it was rated as outstanding overall, with outstanding ratings for effective, caring and well-led. At this assessment, the rating has changed to good. At this assessment we found that some of those areas previously regarded as outstanding practice were now embedded throughout the majority of GP practices. Whilst the provider had maintained this good practice, the threshold to achieve an outstanding rating overall had not been reached.
People's experience of this service
Overall, we found that patients were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed patients were generally satisfied with services. For example, 76% of patients who responded to the National GP Patient Survey in 2025 described their overall experience of the GP practice as very good or good compared to 77% for the local average and 75% for the national average. It was however noted that patient satisfaction with the ability to contact the practice via telephone and using the website was lower than local and national averages. This though had been recognised by the practice and actions had been taken. For example, a new telephony system had been installed in late 2024. Between January 2025 and May 2025, the practice received 36 NHS Friends and Family feedback responses. Of these 30 rated the practice as very good or good, 1 neither good nor bad, 2 very poor, and 3 who didn’t state an opinion.
As part of our assessment of the service we received directly from patients 10 responses via Give Feedback on Care. Of these 9 were positive and cited good care, and skilled and empathetic staff, and 1 was negative discussing difficulties accessing care.
There was an active patient participation group (PPG) which represented the views of people using the service. This group had recently celebrated being in operation for 40 years. We spoke with a representative from the PPG who told us that they felt that the practice leadership team listened to and respected their views and described how managers made positive changes because of their feedback.