- GP practice
St Andrews Medical Practice
Assessment report published 23 June 2026
Contents
Ratings
Our view of the service
Date of Assessment: 29 January 2026. St Andrews Medical Practice is a GP practice and delivers service to 6200 patients under a contract held with NHS England. The National General Practice Profiles states that the ethnic make-up of the practice population is primarily of the registered population is the practice is White, Asian, Black, Mixed and Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 9th decile (9 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People participated in planning their care and understood options around choosing to withdraw or not receive care.
Since the last inspection, the practice had made improvements and is no longer in breach of regulations. As a result of this assessment, we found that the provider had implemented processes to address concerns identified at the last inspection relating to access to the services at the provider. Although, the most recent National GP Patient Survey revealed that there were still issues relating to access, we saw that the provider had sought to address these issues through the introduction of complete triage system for appointments and access to a wide range of clinical staff who were able to provide care for patients.
People's experience of this service
People were generally positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. However, the provider consistently scored lower than both local and national averages on the National GP Patient Survey in relation to access to services and their experience at their last appointment.
There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback, such as implementing a new phlebotomy service at the practice and increasing evening and weekend appointment availability.