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Angel Human Resources Limited (London Bridge) Requires improvement

All reports

Inspection report

Date of Inspection: 11 April 2013
Date of Publication: 15 May 2013
Inspection Report published 15 May 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 April 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff, reviewed information we asked the provider to send to us and talked with commissioners of services.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

There were effective recruitment and selection processes in place. Staff records we viewed showed that the provider had taken reasonable steps in recruiting staff to care for people. We saw evidence of completed application forms with previous work histories recorded. Staff’s qualifications and skills had been evidenced.

Each of the staff records included a job description and a contract of employment which had been signed by the employer and the employee. We spoke with staff who told us of the induction programme and basic training they completed when they were first recruited. One person said "i remember the induction was really good and informative".

Appropriate checks were undertaken before staff began work. We saw evidence of photographic identification, disclosure and barring service checks (DBS) and completed health questionnaires. Two references were obtained, with confirmation that the referees were contacted following receipt of the written references. Checks had been undertaken on people’s right to work in the UK, and we saw evidence of working visas in place where required. The staff records we reviewed also included a physical health assessment to establish whether people were fit to work.