Naseby Medical Centre

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed one quality statement in this key question, independence choice and control. We did not assess the other quality statements and the score for these remains unchanged from the previous inspection. At our last assessment, we rated this key question as requires improvement. At this assessment, the rating remains the same.

The provider did not have safe, embedded systems to ensure that patients with long-term conditions were supported to make positive choices and have control over their own care.
 

This service scored 50 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

During this inspection we found that people’s ability to make positive choices about their health and have control over their own care was reduced by the ineffective systems and processes the provider proposed to manage patients with long-term conditions. If patients cannot access timely reviews of their condition, it can reduce their ability to manage their condition effectively and minimise the impact of that condition on their lives. Patients who do not have regular, comprehensive medicine reviews may experience side effects or suboptimal symptom control for longer than is necessary were they supported to make informed choices about their treatment. Given that the provider had not supplied clear and unequivocal evidence to support the effective and timely management of these patient groups, it was not clear that patients would have independence, choice and control.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.