Staveleigh Medical Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service always supported people to manage their health and wellbeing to fully maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.
Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Staff supported national priorities and initiatives to improve population health, including stopping smoking and tackling obesity.
Over the last 2 years the provider undertook an audit of service users that had regular contact with them. They looked specifically at service users that had made separate appointments within a 2-week timeframe. The service reached out to these individuals and arranged them to have a routine appointment every 2 weeks rather than making on the day appointments, this helped ensure that the provider was able to support individuals with complex health needs and ensure that these needs were met. The service offered extended appointments that lasted for 20 minutes. Once all the patients that had been identified that had been using the service in this way had been seen and supported the service ran the audit again.
 

The service monitored all people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and fully met the expectations of people themselves.
The service met national targets for the uptake of childhood immunisations. The service performed better than the England average in relation to several cancer screening programmes, including screening for breast, bowel and cervical cancer.

The service ensured that people with long term conditions were recalled for routine blood tests to ensure appropriate monitoring. Staff made sure that people using the service were given choices on the care choices for them and were given all options to let them make informed decisions.
The provider undertook regular clinical audits of patients with long term conditions. The results of these audits were then discussed at regular team meetings where they would determine the best treatment options for individuals with long term conditions. The audit would then be performed again after a period of time to ensure that patients health outcomes had improved.
 

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.