Unique Care Network Limited

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

Date of assessment: 1 and 2 July 2026

Unique Care Network Limited is a supported living service providing personal care and support to people living in single or shared accommodation. At the time of this assessment, 2 people were receiving the regulated activity of personal care. We carried out this focused assessment to follow up on enforcement actions served following the last assessment. This assessment assessed the safe and well-led key questions only. We assessed the service against the principles of Right Support, Right Care, Right Culture, which aim to ensure people with a learning disability and autistic people are supported to lead meaningful lives with dignity, choice, independence and access to their local communities.

The provider remained in breach of the legal regulations relating to safe care and treatment and good governance. In instances where the Care Quality Commission (CQC) has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.

During the assessment, we identified concerns relating to medicines management, care planning, risk management and governance. People's records were not always accurate, complete or person-centred and did not consistently provide staff with sufficient guidance about individuals' needs, health conditions, risks and support requirements.

We found medication recording errors, inaccurate PRN (medicines prescribed to be taken as and when needed) protocols, and risk assessments that did not fully reflect known risks. The provider's auditing and quality assurance systems failed to identify a number of issues found during the assessment, reducing assurance that risks were being effectively monitored and managed. We found governance arrangements were not sufficiently robust.

We observed kind and caring interactions between staff and people using the service, and there was evidence that people were supported to take part in activities that reflected their interests and preferences. Staffing levels were sufficient to meet people's needs, and staff knew people well, demonstrating a good understanding of their individual needs, preferences and routines.

People's experience of this service

People were not able to give us verbal feedback during this assessment. We therefore considered relatives’ feedback, observations of staff interactions, and records about people’s care and support. Relatives told us they felt people were safe and communication with the provider was good. They said any concerns they raised were responded to promptly and resolved to their satisfaction. Comments from relatives included: “Caring staff, kind and respectful”, “Always friendly and caring”, “Very happy with the care [Person] is receiving”, and “Can’t fault their care”. Relatives also told us people were supported by a consistent staff team who knew them well and had the skills and knowledge required to meet their needs.