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Inspection report

Date of Inspection: 30 May 2013
Date of Publication: 3 July 2013
Inspection Report published 03 July 2013 PDF


Inspection carried out on 30 May 2013

During a routine inspection

This was the first inspection of the service which was registered in April 2013. During our visit we spoke with two people who used the service, the provider and management and two members of staff.

We were told that people were happy living at Bridgwater Court. We saw there were interactions between people and staff, often sharing banter and jokes. We observed that staff were skilled in recognising and responding to people's needs whilst maintaining peoples� dignity.

The atmosphere in the home was relaxed and inclusive; we saw that people were making choices about their daily life. We were told �I am able to make choices about what I do and how I access the local community.�

We read the care records for four people which described the care and support they required and how staff should provide it. Staff spoken with had a very clear understanding of the support needs of people who lived in the home.

The care records showed that risk assessments were carried out and reviewed to protect people using the service and staff delivering the care and support.

We saw that the environment was comfortably furnished to individual tastes and the communal areas were well maintained.