Camden Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last review of this key question, it was rated good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We observed warm, positive interactions between people and staff. Staff were heard checking in on people and engaging them in friendly conversation. Individuals were addressed by their preferred names, and staff showed a genuine interest in their needs and preferences.

Staff clearly explained how they uphold people’s privacy and dignity while delivering care and support, including by offering choices. People and their relatives were complimentary about the caring and friendly nature of the staff team. One relative told us, “They are very caring and always have my relative’s best interests at heart.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s individuality was valued. They were encouraged to maintain meaningful relationships, pursue their interests, and practice their faith where applicable. The service also supported the celebration of significant cultural events.

People were encouraged to share their life experiences and interests with others and were offered a range of activities tailored to their needs and preferences.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Activities were organised around people’s interests, with support provided to help them take part if they chose to. The activities coordinator had a very good knowledge of the people living at the home and their interests and abilities. They discussed how they adapted activities to support people to take part and spend time doing things they enjoyed. For example, one person liked horses and the activities coordinator found a horse game to stimulate the person’s interests which they enjoyed playing.

People and their representatives were supported to understand their rights and were involved in shaping their own care. Care plans clearly outlined what people could do independently, where support was required, and reflected people’s personal preferences and wishes

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff demonstrated a clear understanding of the people they supported, enabling them to recognise early indicators of changes in health. We observed staff responding quickly and appropriately to people’s needs, including assisting with personal care and promoting involvement in activities and personal interests.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff spoke highly of the management team. One staff member commented, “The manager is very good. They are very supportive to the staff and help out whenever its needed.”

Leaders provided both professional and personal support, which staff valued and felt contributed to their sense of appreciation. The service fostered a positive working environment built on mutual support, while also encouraging staff to maintain a healthy work life balance.