- Care home
Franklin House Limited
Assessment report published 2 March 2026
Contents
Ratings
Our view of the service
Date of Assessment: 19 to 21 January 2026.
This service is a residential care home providing support to people living with dementia. At the time of the inspection 35 people lived at the service.
We carried out this focused assessment in response to concerns about the quality and safety of care people received.
People were protected from the risks of abuse and staff were trusted to keep them safe. The provider had systems in place to review and investigate accidents, incidents and safeguarding concerns.
The service was working within the principles of the Mental Capacity Act 2005 (MCA). Measures were in place to ensure people received the support in the least restrictive way possible. Care records contained the relevant level of information in relation to people's capacity and any deprivation of people's liberty (DoLS) authorisations.
Risks to people were assessed and actions were taken to reduce the risk of harm. Care plans provided guidance for staff to ensure people received safe and responsive care and support.
Recruitment checks were robust to ensure staff were suitable to work with vulnerable adults. Staff had the necessary safety checks in place before starting work and completed a full induction. We were not assured there were always sufficient staff to meet people’s needs.
Medicines and treatments were safe and met people’s needs, capacities and preferences, however, the provider did not always make sure medicines and treatments were recorded appropriately.
Policies and procedures were in place to promote people's independence, choice and control. We observed staff supporting people and encouraging their independence and choice. Activities had increased since the last inspection.
The provider complied with legal equality and human rights requirements, including avoiding discrimination and having regard to the needs of people with different protected characteristics.
Staff praised the registered manager, deputy manager the wider management team. Staff spoke positively about the support they received.
Recording systems were not always accurate and the provider’s auditing systems were not always robust. The registered manager updated their auditing tools during the inspection.
Processes were in place to ensure learning happened when things went wrong and examples of good practice to support further learning were shared. Systems and processes supported ongoing learning and development.
People's experience of this service
People and their relatives spoke positively about the care and support provided by the service. They felt safe with the service provided. One person told us, “I am safe living here.” A relative added, “I feel [relative] is safe and receives good care.”
People told us they felt confident to raise any concerns or complaints and knew who to contact. People and their relatives spoke highly of the staff. One person said, “The carers are good, kind and friendly. I can speak to the [registered manager] at any time. I have no problems here.”
People told us their care needs were met and staff were knowledgeable about their needs. One person said, “They [staff] are good with [moving and handling].”
People and their relatives told us they were in control of their care and could make day-to-day decisions about their care. One person told us, “They [staff] do give me choices.” A relative added, “[Relative] has choices and options, such as options for meals.”
Relatives also commented, “Staff are kind, caring and friendly and helpful,” and “Concerns and complaints are dealt with quickly.”
People and their relatives were complimentary about how the service was managed and about the managers. One relative commented, “[Registered manager] is very good and supportive. I have recommended the home to my friend.”