Dr Richard Benn Also known as Greystones Medical Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff monitored people’s care and treatment and supported them to live healthier lives. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. For example, the service carried out routine NHS health checks on eligible patients, and some patients took part in a healthy walking programme.

Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Staff supported national priorities and initiatives to improve population health, including stopping smoking and tackling obesity.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves. There was an extensive programme of regular clinical audit, including several 2 cycle audits that focused on improving patient outcomes. For example, a palliative care audit was completed to improve identification of patients with frailty and dementia, ensuring they received appropriate support and that their personal wishes were recorded in a recommended summary plan for emergency care and treatment (ReSPECT) where appropriate.

The service met national targets for the uptake of childhood immunisations. The service performed better than the England average in relation to several cancer screening programmes, including screening for breast, bowel and cervical cancer. The service utilised their social media page to promote screening campaigns. Staff also sent messages with links to book appointments for those due their cervical cytology screening and told us they would book patients in with the nurse for a telephone call to explain the advantages of regular screening.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.