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Kelsey Healthcare Limited Good Also known as Cator Medical Centre

All reports

Inspection report

Date of Inspection: 20 August 2013
Date of Publication: 6 September 2013
Inspection Report published 06 September 2013 PDF

Overview

Inspection carried out on 20 August 2013

During a routine inspection

People told us they were very happy with the medical care and treatment at the practice. One person said "the staff here are very good". �They go the extra yard�. Another person told us the receptionist staff were �wonderful� and �very helpful�. One person we spoke with said, theirs had always been an �entirely positive experience�. Most people we spoke with told us they were very happy with the appointment booking system. One person said they found booking the appointments online �very easy and straight forward�.

We found that people were given appropriate information regarding the services available, were involved in their care and their privacy and dignity was respected. Their needs were assessed and care was planned in a way that met these needs, and was delivered based on national guidance. There were proper measures in place for the protection of children and vulnerable adults. The practice had suitable recruitment procedures for all staff, and medicines were managed appropriately. The practice had systems in place to ensure that the quality of the service was regularly assessed and monitored.