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Inspection report

Date of Inspection: 14 March 2013
Date of Publication: 10 April 2013
Inspection Report published 10 April 2013 PDF

Overview

Inspection carried out on 14 March 2013

During a routine inspection

We did not speak directly with any people who used the service as two of the three people were not present. The third person said they did not wish to speak to us.

In order to complete our inspection, prior to our visit we reviewed all the information we had received from the provider. During the visit we spoke with one care worker, the deputy manager and the regional manager. We also looked at some of the records held in the service including the care files for three people. We carried out a brief tour of the building and observed briefly how staff supported one person, but we saw that the person was unsettled (who was unsettled) so we did not continue.

We found people were involved in the running of the home and they were respected and treated with dignity.

We found people were safeguarded from abuse and the staff team were supported through training. The provider had suitable systems to record information needed for the running of the service.

However, we also found people’s care had not been properly planned for.