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Inspection report

Date of Inspection: 8 January 2014
Date of Publication: 13 February 2014
Inspection Report published 13 February 2014 PDF | 83.38 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 January 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, talked with staff and talked with other regulators or the Department of Health.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

We looked at a sample of two staff recruitment files and saw that the majority of the required checks had been undertaken. These included checks of people's work history and qualifications. Disclosure and barring service checks were also completed to ensure staff were suitable to work at the practice and not have criminal convictions which barred them from doing so. We saw these checks had been carried out before the staff started to work at the service. This meant effective recruitment and selection processes were in place and people who used the service were protected from the risk of harm from unsuitable staff.

The provider may find it useful to note that one of the staff files didn't include evidence of professional references from any previous employer or a character reference. Proper references are important to ensure new staff are suitable.

Records we looked at confirmed that staff had relevant qualifications for the role they were employed to carry out. We saw evidence of current registration with the General Dental Council in the files we looked at. This meant staff were suitably qualified. Staff we spoke with confirmed they completed relevant continuous professional development (CPD) to ensure they were able to maintain their professional registration.