Dr Kumudini Khare Also known as Dr Khare Medical Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment, we rated this key question as good. At this assessment, the rating has remained, good.

This service scored 62 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The staff at the service treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. We observed staff treating people with kindness and respect within the waiting room.

Feedback in the Friends and Family Test (FFT) from people who used the service as reviewed for May and June 2025, was overwhelmingly positive. We found that 87.4% responded on the service they received as being either good or very good. A small number of people expressed negative views about their perception of how they had been treated, a lack of a callback and minor delays in getting an appointment. The less positive FFT results could be described as complaints in some instances. We spoke to the leaders about how negative reviews were actioned and they advised they would consider these to be treated as potential complaints in the future.

National GP Patient Survey data reflected people were treated with kindness. For example, 84% of respondents stated that during their last appointment, the healthcare professional was very good or fairly good at treating them with care and concern. This was in line with the national average of 86%. In addition, 75% of respondents responded positively to the overall experience of their GP practice, which in line with national average of 75%.

Staff that chaperoned were aware of their responsibilities in maintaining a person’s dignity and safety during an intimate examination.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. Patient communication needs were met to enable them to be fully involved in their care. People were asked at registration about their first language and a person’s preferred method of communication was recorded on their electronic record.

National GP Patient Survey data reflected that people felt involved in decisions about their care. For example, 87% of respondents stated that during their last appointment they were involved as much as they wanted to be in decisions about their care and treatment. This was comparable to the national average of 91%.

Carers were offered health checks and vaccinations and could be referred to the social prescriber for information and guidance on support available to them.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff helped patients and their carers to access advocacy and community-based services and could refer people to the social prescriber for information and guidance for the support available to them.

Data from the National GP patient survey showed that 85% of respondents stated that during their last appointment they had confidence and trust in the healthcare professional they saw or spoke to. This was slightly below the national average of 93%.

Staff we spoke with knew the process for referral to emergency support and provided examples of when these had been utilised and the outcomes. However, we found gaps in the practice systems. For example, where people with immediate needs refuse emergency support, such as an ambulance, there was no guidance in place for staff follow. Leaders following our feedback implemented measures to reduce this risk. This included guidance copied to all staff, as well as being posted for reference in their staff reception area workspace. Leaders told us they would instigate their significant event process following our feedback involving an incident.

Data from the GP Patient Survey showed that 81% of respondents stated that during their last appointment, the healthcare professional was good at listening to them. This was slightly below the national average of 87%.

The service cared about and promoted the wellbeing of their staff and at supporting and enabling staff to deliver person-centred care.

Staff wellbeing subsequent to the new practice manager appointment had become embedded within the working practices and ethos of the service. Staff feedback was extremely positive about the practice leadership. Staff told us they felt valued. Leaders had taken steps to recognise and meet the wellbeing needs of staff, which included the necessary resources and facilities for safe working, such as regular breaks and rest areas. Staff reported being supported if they were struggling at work or needed to make arrangement for flexible working arrangements.