Orchard Medical Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence staff involved people in decisions about their care and treatment and provided them with advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. For example the service ran a monthly multidisciplinary meeting including palliative and hospice teams to discuss ways to support palliative patients, their families, and carers. Staff supported national priorities and initiatives to improve population health, including stopping smoking and tackling obesity. For example the service sent invitations for the smoking cessation clinics and ran weight management sessions. The practice also sent texts offering blood pressure checks to patients, and offered support to families and carers of autistic people and people with a learning disability.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

The service met national targets for the uptake of childhood immunisations. The service performed better than the national average in relation to several cancer screening programmes, including screening for breast, bowel and cervical cancer, with 78.56% of women aged 25–49 and 84.28% of those aged 50–64 having an adequate cervical test recorded within the recommended timeframe; both exceed local averages. Patients who do not attend appointments were followed up effectively, with safeguarding-focused contact for children and text reminders for adults, and reviews where necessary to identify and address potential barriers.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.