Essence Health Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing, and communication needs with them. People had their needs assessed and care plans put in place to meet them. People engaged in designing their care and support plans. Staff told us the assessments and care plans were used to guide how they supported people. The registered manager told us they collaborated with people to develop plans which supported them to maintain their independence and the records we saw supported what we were told.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The registered manager told us they worked with people to design their care and support ensuring this met people’s individual needs and preferences. The provider used tools to support the delivery of people’s care. We saw the provider used food and fluid charts to document people’s intake and weekly weights charts to monitor people’s weight to ensure this was maintained at a healthy level. Staff told us they understood the importance of these charts.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff worked together to support people, working with other professionals as needed. The registered manager ensured all staff were kept up to date with information about people’s needs by ensuring the care plan was accurate and up to date. All staff were familiar with people’s needs.

The provider supported people to manage their health and wellbeing to maximise their independence, choice, and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People told us they had support to attend health appointments when needed. Staff told us they understood people’s health needs and supported people to maintain a healthy lifestyle. One staff member told us, “We have conversations with [person’s name] and advise on eating the right foods to manage their diabetes.” The registered manager told us they ensured peoples care plans included information and guidance for staff on how to support people with their health needs and records we saw supported this.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People had regular reviews of their care plans to ensure they were up to date and accurate. Staff could describe how people had improved since using the service, giving examples of how people had retained their independence and improved the quality of their life. The registered manager told us how 1 person had improved their health due to regular prompting with taking their medicines and attending regular health appointments.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People told us staff always asked for consent before supporting them. People had consented to their care and support plans. Staff understood the need to seek consent from people and could describe how they did this. The registered manager had ensured staff received training in the mental capacity act and had systems in place to assess people’s capacity and record decisions in their best interests when needed.