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Archived: Greycliffe Manor Good

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All reports

Inspection report

Date of Inspection: 15 April 2013
Date of Publication: 15 May 2013
Inspection Report published 15 May 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 April 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

We had a tour of the home, spoke with the manager, area manager and provider.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We spoke with three of the 17 people living at the home about their experiences there. One person told us “Oh yes I feel safe and secure here, they look after me”. Another person told us “If I did not feel safe I would speak to X (the manager)”..

We saw many positive interactions between staff and individuals. People were moving freely about the home and interacting with staff and others who lived at the home in a relaxed and comfortable manner. We did not see anything that gave us cause for concern.

The Manager told us that there was no-one living at the home that was subject to a deprivation of liberty authorisation. We saw no evidence to show that anyone who lived at the home was being restrained or had their liberty deprived.

We saw that the home protected people from the risk of financial abuse by having a robust system in place for handling cash. Cash controls including receipts, accurate records and two counter signatories for cash transactions were in place. We checked the balance of one persons account and found this to be correct.

Staff training files showed that care workers had completed safeguarding training. We spoke with staff about safeguarding people who lived at the home and found that they had a good understanding of the types of abuse and their responsibilities to report concerns.

Staff we spoke with knew how to recognise different types of abuse and where to find contact details to report any concerns they had. One care worker told us “I wouldn’t hesitate reporting abuse.”