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Archived: Greycliffe Manor Good

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Inspection report

Date of Inspection: 15 April 2013
Date of Publication: 15 May 2013
Inspection Report published 15 May 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 April 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

We had a tour of the home, spoke with the manager, area manager and provider.

Our judgement

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We found that people's privacy was protected. We observed care workers knocking on people’s bedroom doors prior to entry. One person told us,”I can talk to my visitors in private if I need to”.

We had a tour of the building. We saw a ground floor bathroom which did not have screening around the shower. This meant that the person having a shower may not have sufficient screening to protect their privacy. The provider gave us assurances this would be provided promptly.

People told us that they had been fully involved in all decisions which affected them. For example one person told us about their advance wishes. We saw that this matched what was recorded in their care plan.

During our conversations with people, they provided us with examples of staff being respectful and treating people with dignity. For example, one person said “They are truly remarkable, I don’t know how they look after us all so well”. Another person told us “They (the staff) are always polite and respectful”. We observed that care workers used people’s preferred names during interactions with them.

Staff supported people to make choices and decisions about their daily lives. For example, one person told us that care workers offered them choices about what to wear each morning. Another person told us “The food is good here and there are always alternatives offered if you don’t like what is offered”.

We looked at people’s bedrooms with their permission and saw that these were tastefully decorated. People had brought in personal effects including photographs, pictures and some items of furniture to create a pleasant and homely atmosphere.

We saw that care workers paid respect to people’s religion and cultural background. For example, a care worker told us that a couple of the people in the home were visited by their priest. Staff explained that they had provided people in the past with vegetarian diets but no one had a specific dietary need. One person said “They know what I like and don’t like.”

We saw that care workers supported people to maintain their independence. For example, one person was assisted to the top of the stairs with the support of care workers and encouraged to operate the chair lift themselves.

We saw that Greycliffe Manor had a suggestion box and comment cards for people and their relatives to complete. We saw two cards on display. One read “The home never smells” and another which read “We think it’s wonderful what you have done with the drive.” This meant that people and their families were able to express their views.