- Care home
Alexander House Care Home
Assessment report published 1 April 2026
Contents
Ratings
Our view of the service
Dates of assessment: 19 February 2026 to 6 March 2026. Alexander House provides residential care to up to 20 older people, including people living with dementia. At the time of our assessment there were 14 people living at the service. We visited on 19 February 2026 and 23 February 2026. The service was rated good when it was last inspected in 2019. It was the age of this rating that prompted this assessment.
People’s safety was maintained because there were good systems in place for reporting and responding to accidents, incidents, complaints, and safeguarding concerns. Potential risks to people had been assessed, managed and reviewed when needed. There were enough staff with the right training and support to meet people’s needs. Medicines were managed safely and staff maintained high levels of cleanliness which resulted in effective infection control.
Staff maintained positive partnership working with external professionals to ensure people’s care was effective and people’s health needs were met. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care plans were personalised, reflected people’s care needs, and were reviewed with people and, where appropriate, their families.
We observed positive interactions between staff and people and staff treated people with dignity and respect.
The management team completed regular audits and checks of all aspects of the quality and safety of the service. The management team were accessible and approachable and were committed to driving improvements and providing a person-centred, high-quality service.
People's experience of this service
People and relatives gave consistently good feedback about their experiences of the care and support provided. They told us there was good support for their choice and independence and they felt people were safe living at Alexander House. They said staff were compassionate and kind and supported people with respect and warmth. Comments included, “All the staff are amazing I am delighted with them”, “People are treated with so much respect” and “I’m over the moon with where [relative] is.”
Staff’s approach was friendly, caring and gentle, people’s views mattered, and they were listened to and included. People enjoyed chatting with staff and there was evidence of good relationships. People appreciated the activities provided and enjoyed the food.
People’s views were sought through day-to-day contacts, meetings and surveys. People and relatives told us the registered manager was approachable and responsive, and the service was well run and managed. One relative told us, “We can always speak to them if we need to, we can get information. I think it’s led really well.” There were consistently positive comments from family members about being kept informed of any changes and about what was going on in the home.