- Dentist
Berwick Hills Dental Practice Also known as Stone, Harrison, Dean and Almond
Assessment report published 22 March 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 11 March 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Middlesbrough and provides NHS and private dental care and treatment for adults and children.
The practice had 8 treatment rooms. At the time of our inspection, there was a total of 24 staff, we gathered feedback from staff and spoke to a range of staff during our inspection, including 4 dentists, 3 dental nurses,1 sterilisation technician (a member of staff that is employed solely for decontamination of equipment) and the practice manager.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 18 patients. On the day of our inspection, we spoke with and saw patient feedback from a further 13 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included “Always have a good experience everyone friendly.”
“Always listened to, I am a nervous patient. All staff friendly, helpful and caring.”
“Treated with so much respect and care, so safe and clean.”
“I used to be scared of the dentist but over the year with their help I’m fine now.”
“Reception staff are helpful and friendly making it easy to rearrange appointments and update records.”
Patients commented positively about the standards of cleanliness. “Very hygienic.”
“The practice always seems to be very clean and tidy…”
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. “Always get an appointment.”
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “…outstanding clinical care which is always well explained and tailored to me.”
“Dentist is always friendly and explains what he is doing and what treatment is needed.”
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.