The Glen Private Nursing Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
 

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People and their relatives were fully involved in care planning and records evidenced that plans were person-centred, including preferences for care. Care plans were kept under regular review and updated when needed.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff and managers kept up to date with current guidelines for care delivery through regular training and staff updates. Risk assessments were in place and kept under review, where people had specific needs, for example skin integrity. Records evidenced people’s needs were well managed.

The provider always worked well across teams and services to support people. They shared thorough assessments of people’s needs when they moved between different services, so people only needed to tell their story once. Professionals without exception spoke highly of their experiences of working with the service and the care delivered to people. Professionals told us, “I feel that staff and management at The Glen Private Nursing Home are doing a great job caring for people and I am always reassured when I hear a person has been transferred to their care” and “They are consistently responsive.” Managers and staff had taken part in initiatives to share knowledge and understanding with partner agencies. The service hosted a delegation of doctors and nurses from overseas who were working with a local hospice to understand how specialist palliative care teams and care homes work together. A professional told us, “The delegation came away very impressed with what they observed at The Glen [Private Nursing Home].”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People were supported to see external health and social care professionals from professionals visiting the home or where required people attending appointments. Records showed the service made referrals quickly and advice and information from professionals was followed.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Records evidenced that people’s physical and emotional health were routinely monitored and where any decline in a person’s well-being was identified, the service acted on this promptly.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s capacity to make decisions was reviewed under the Mental Capacity Act 2005 (MCA), where people lacked capacity, decisions were made in their best interests. We found the service was working within the principles of the MCA and if needed, appropriate legal authorisations were in place to deprive a person of their liberty.