Deneside Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

People and relatives felt the care provided was kind and considerate, and staff were supportive and helpful. People were supported to engage in a range of activities, personal to their needs, although some relatives thought these could be improved. informed consent. Best interests decisions had been taken in line with the Mental Capacity Act 2005, although some minor issues of restriction, such as wheelchair lap belts had not been considered.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to be as independent as possible. Some people at the home lived in their own apartments with their own front door and so were supported by staff to maintain an independent lifestyle. Apartments were personalised and individually decorated. Some people were supported to cook for themselves, and staff supported them to go shopping and make individual meal choices.

Care plans contained information on supporting people to make independent decisions, as far as they were able. Plans demonstrated that staff had a good understanding of people who used non-verbal communications. Information was available to help them understand people’s choices and emotions through gesture and expression. One person told us they were supported by staff to enjoy their particular hobby. They told us, “I will go on the bus sometimes. One of the care staff will come with me. I have an expensive camera. I love photography. I find my happy place when taking photographs. I go all over the place locally.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.