- Homecare service
Residential Care Services Limited
Assessment report published 26 October 2026
Contents
Ratings
Our view of the service
We carried out this assessment from 30 June 2026 to 6 July 2026.
Residential Care Limited provides care and support to people with a learning disability, autistic people and mental health needs within a shared supported living setting. At the time of our inspection 6 people were being supported with the regulated activity of personal care.
This was a comprehensive assessment and included all the quality statements across our five key questions. The inspection was announced and took place as part of our regular monitoring role. The rating at the last inspection in August 2015 was good and after this inspection has remained good.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as the service is registered for people who have a learning disability and/or who are autistic. We found people did not always receive care and support in accordance with the principles of this guidance.
We found 2 breaches of regulations. These were in relation to good governance and safe care and treatment. These were because checks and audits of the service have not identified that not all people had protocols for medicines to be given as required and that people at risk of constipation were not being adequately monitored to mitigate this risk. We also identified infection prevention and control that good practice guidance was not always being adhered to.
People were not always supported to access information in accessible formats that they could understand to aid communication.
People were supported to be safe by appropriately trained staff. Staff knew how to recognise and report safeguarding concerns internally and externally.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends.
Staffing levels were sufficient to meet people's needs, recruitment processes were safe, and staff were trained and competent.
The provider worked well with partners in the local community and there was a shared direction amongst the staff team. Staff told us they felt able to speak up and confident concerns would be addressed.
We will ask the provider for an action plan to address the identified shortfalls in relation to good governance safe care and treatment.
People's experience of this service
During our assessment we spoke with 3 people living at the service and 3 relatives and used observations to assess whether people received good care.
People felt respected and were treated with kindness and compassion. They spoke positively about staff, describing them as caring and helpful. They told us they felt safe living at the service. We observed people making day-to-day choices.
People and their relatives told us care was responsive to people’s needs and that staff worked well together with healthcare professionals and other external partners to achieve positive outcomes for people. They told us staff escalated concerns in relation to healthcare needs appropriately. They felt included in matters affecting their loved ones and were able to visit freely. They were satisfied with the care and had no reason to make any complaints.