- Dentist
Church Road Dental Practice
Assessment report published 9 May 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 31 March 2025.
We found the practice had met the regulations.
Infection control procedures in place were effective.
The practice had effective systems to identify and manage risks.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
Church Road Dental Practice is part of Portman Dentex, a dental group provider. The practice is in Hove and provides NHS and private dental care and treatment for adults and children.
The practice was accessed via external steps. On road parking was available.
The practice had 4 treatment rooms.At the time of our inspection, there was a total of 12 staff, of which there were 3 dentists, 2 dental nurses, 1 trainee dental nurse, 2 dental hygienists, 3 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 2 dental nurses, 1 dental hygienist, 1 receptionist, the practice manager and the safety and quality specialist for the group.
People's experience of this service
Two weeks before our on-site inspection, we asked the practice to encourage patients to share their views of the service with us. On the day of our inspection, we received patient feedback from 7 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Findings from patient feedback questionnaires demonstrated that people were positive about the standards of cleanliness. Patients responded positively that they were able to book appointments within an acceptable timescale for their needs, they were given clear information to help them make an informed choice about their treatment and any associated costs.
Feedback also demonstrated that patients felt able to book appointments within an acceptable timescale for their needs and when they were prescribed medicines, sufficient information was given.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.