Nurtured Care NE

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

The service was previously in breach of regulation 9 (person‑centred care). Improvements were found at this assessment, and the provider is no longer in breach of this regulation.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, compassion and respect and upheld their privacy and dignity. Staff were caring in their approach and interacted with people in a calm, respectful and reassuring way. People were supported in a manner that recognised their personal preferences, and staff took appropriate steps to protect dignity during care and support, helping people to feel valued and comfortable. A relative told us, “Staff treat [Person] like their own family.”

The provider treated people as individuals and delivered person‑centred care. Staff knew people well and used information about their histories, preferences and needs to tailor support. Care records reflected individual choices and were used to guide consistent care, helping to ensure people received support that was meaningful and appropriate to them. One person said, “They know what I like and listen to me.”

The provider did not always support people to have full independence, choice and control over their care. People were offered choices in their day‑to‑day care, but these were not always maximised or consistently embedded into practice. This meant some people were more reliant on routine‑led support, which limited opportunities to promote independence and personal decision‑making.

The provider responded appropriately to people’s immediate needs. Staff were attentive and recognised when people required support, reassurance or intervention, and acted promptly to keep them safe and comfortable. This helped to ensure people’s physical and emotional needs were met in a timely and responsive way. One person told us, “They explain what they are going to do before they do it and check I’m okay.”

The provider supported workforce wellbeing and enabled staff to carry out their roles effectively. Staff felt supported by managers and had access to training, supervision and opportunities to raise concerns. This contributed to a stable staff team who understood their responsibilities and were motivated to provide consistent, good‑quality care. Staff said, “I feel very supported in my role.”