Abbey Rose

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

Date of assessment: 28 July 2026. Abbey Rose is a care home. The service is registered to provide accommodation and residential and nursing care for up to 24 older people. The home is a large and detached building spread over two floors. There was a large communal lounge and dining area on the ground floor. Access to the first floor was via lift or two staircases and there were accessible outside areas to the rear of the home and an enclosed garden. At the time of this assessment 18 people were living at Abbey Rose.

The provider was not carrying out regular checks or audits to ensure effective oversight within Abbey Rose. They had not identified the shortfalls we found.

The provider did not always focus on innovation and improvement across the organisation. They did not always encourage creative ways of delivering equality of experience and quality of life for people. For example, the environment was not conducive to supporting people living with Dementia to navigate the home and the environment was in need of decoration and refurbishment.

We received mixed feedback regarding activities, and we observed limited interactions with people that wasn’t task orientated.

People received their medicines as prescribed. However, some monitoring records had not been completed accurately.

The home was clean, however carpets, furnishings and paintwork were worn.

We observed staff were friendly and knew people well.

Staff completed safeguarding training, were aware of their responsibility to identify and report potential abuse. Recruitment records were robust, all pre-employment checks completed prior to them starting. Staff retention was good, ensuring consistency for people.

Staff were supported in their role with good access to training and supervision.

Staff knew people well and were alert to any changes in their well-being and health and sought professional advice in a timely way.

Staff supported people to maintain relationships that matter to them, such as family and friends.

People's experience of this service

Following our site visit, an Expert by Experience telephoned relatives of people living at Abbey Rose to obtain feedback about their experiences. Staff were described as; "Very caring, hard working and they know their residents' individual needs and requirements extremely well."

We received mixed feedback regarding staffing levels. Comments received included “They would probably benefit from there being more staff available." And "There are enough staff about when I visit."

We received mixed feedback regarding activities at Abbey Rose. Comments made included; "Unfortunately the outside entertainers have recently been cut back, and the care staff have tried to fill in the gaps which isn’t working as they don’t have time." Relatives described how more stimulating activities, such as gardening or reminisce work would benefit their relative.

Relatives provided mixed feedback about the quality of the food in a recent survey. Some comments were negative and stated, 'basic Asda range'. Whereas relatives told us, “I've seen when I visit that they sometimes ask him what he wants to eat in the evening. And he's certainly not losing any weight. He likes the food here.” Another relative said "She doesn't enjoy the food. Be nice if she had more options to choose."

We received mixed feedback regarding people's hydration, with comments such as "They certainly offer enough drinks during the hot weather." Whereas another said, “The drinks cup is really small”. And “Whenever I go to see her, she's always thirsty and isn’t able to pour herself another glass of water, or to ask for one."

Relatives told us staff knew people well and were alert to any changes in their well-being and health and sought professional advice in a timely way.

Relatives told us their loved one was asked to consent before staff started providing care to them. They told us they had contributed to their care plans and were involved in care reviews.

Relatives told us they knew how to complain.