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Inspection report

Date of Inspection: 7 May 2013
Date of Publication: 30 May 2013
Inspection Report published 30 May 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People's needs were assessed and care and treatment was planned and delivered in line with their individual treatment plan. People attending the practice for their first consultation were required to complete a medical history form before their check up. Staff told us it was vital to know this information before planning treatment so that they could be sure the proposed treatment was safe.

During a person's first consultation the dentist told us they carried out a full assessment of the mouth, soft tissues and gums. They mapped the teeth onto a chart and noted past fillings, crowns and bridges. A full examination to check for gum disease was carried out during this initial examination. If clinically required, an X-ray also helped the dentist to gain a full picture of the person's dental health. The practice had the services of a dental hygienist if required for treatment such as dental education or scale and polish.

The written records we saw of the people we spoke with confirmed the treatment they told us they were waiting for was written within their individual records, alongside the charges for the treatment. We also saw that risk factors such as smoking, sugar intake, alcohol consumption and medication had been assessed and documented. This showed that care and treatment was planned and delivered in a way that ensured people's safety and welfare.

One person said: “My dentist may have changed but I know they have a reliable team and I don't feel so anxious coming to the dentist anymore."

The practice offerered private dental treatment for people either using the Denplan scheme which is a recognised dental payment scheme or pay as you go system. We saw that people were offered a receipt at the point of payment.

The staff had developed appropriate systems to check the effectiveness of equipment used especially those in place for emergencies such as oxygen and emergency drugs. We saw certificates showing that all the staff team attended resuscitation training every year. This showed us that arrangements were in place to deal with unforeseeable emergencies.